Refund & Replacement Policy

Last updated: April 14, 2026

100% Replacement Guarantee

At GetOTTs, customer satisfaction is our top priority. We offer a 100% replacement guarantee on all subscription plans for the duration of your purchased plan.

When Are You Eligible for a Replacement?

• Credentials stop working before the plan expiry date
• Account gets locked or password changed by the original owner
• Unable to access the promised features (e.g., 4K streaming, ad-free)
• Wrong platform credentials delivered

How to Request a Replacement

Simply reach out to us via WhatsApp with your order number (e.g., OTT-2026-XXXX). We replace credentials within 15 minutes during business hours.

• WhatsApp: Click here to message
• Email: support@getotts.com

When Refunds Are NOT Applicable

• Change of mind after credentials have been delivered
• Sharing credentials with unauthorized users causing account suspension
• Using VPN/proxy to access region-locked content (at your own risk)
• Request made after the plan expiry date

Cash Refunds

We do not offer monetary refunds. All issues are resolved via instant replacement or wallet credit for your next purchase. In exceptional cases, refunds may be processed at management's discretion within 7 business days.