Refund & Replacement Policy

Last updated: April 14, 2026

100% Replacement Guarantee

At GetOTTs, customer satisfaction is our top priority. We offer a 100% replacement guarantee on all subscription plans for the duration of your purchased plan.

When Are You Eligible for a Replacement?

Credentials stop working before the plan expiry date
Account gets locked or password changed by the original owner
Unable to access the promised features (e.g., 4K streaming, ad-free)
Wrong platform credentials delivered

How to Request a Replacement

Simply reach out to us via WhatsApp with your order number (e.g., OTT-2026-XXXX). We replace credentials within 15 minutes during business hours.

WhatsApp: Click here to message
Email: support@getotts.com

When Refunds Are NOT Applicable

Change of mind after credentials have been delivered
Sharing credentials with unauthorized users causing account suspension
Using VPN/proxy to access region-locked content (at your own risk)
Request made after the plan expiry date

Cash Refunds

We do not offer monetary refunds. All issues are resolved via instant replacement or wallet credit for your next purchase. In exceptional cases, refunds may be processed at management's discretion within 7 business days.

Important Notes Before You Buy

Digital subscriptions can depend on platform rules, account type, region, device limits, and correct usage by the customer. Before completing payment, please check the product name, duration, access type, and any plan notes shown on the product page. If you are unsure whether a shared or personal plan is right for you, contact GetOTTs support before purchase.

Replacement support is designed to protect genuine customers when a delivered subscription stops working during the valid plan period. It is not meant for misuse, resale, password changes, unauthorized sharing, or use outside the instructions provided at delivery. Keeping your order ID, WhatsApp number, and email consistent helps support verify your purchase quickly and resolve eligible issues faster.